Terms of Service & Privacy Policy
TERMS OF SERVICE
Effective Date: 2/25/23
Welcome to Pizza Bob’s! These Terms of Service (“Terms”) govern the use of our website, online ordering application, and services. By accessing or using our online ordering system, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please do not use our services.
INTRODUCTION
Pizza Bob’s
● Address: 800 S. State St., Ann Arbor, MI 48104
● Phone: 734-665-4517
● Currency: USD
Throughout these Terms, “we,” “us,” and “our” refer to Pizza Bob’s. “You,” “your,” and “client” refer to you, the user of our services.
ACCEPTANCE OF TERMS
By placing an order through our online application, you confirm that you have read, understood, and agree to these Terms. If you are under 18 years of age, you must use our services under the supervision of a parent or legal guardian.
MODIFICATION TO TERMS
We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review these Terms each time you place an order.
ONLINE ORDERING APPLICATION
Our online ordering application is designed to facilitate the purchase of our products and services. The application is owned and operated by MerTech Solutions MI, LLC (DBA “TruePlatter”), our licensed service provider.
ACCOUNT CREATION AND SECURITY
To place an order, you may need to create an account and/or provide certain personal information. You are responsible for maintaining the confidentiality of your account information, including your password, if applicable. You agree to accept responsibility for all activities that occur under your account.
PRODUCT INFORMATION AND AVAILABILITY
We strive to provide accurate information about our products and services. However, product descriptions, pricing, and availability are subject to change without notice. Images of products are for illustrative purposes only and may not represent the exact appearance of the final product.
ORDERING AND PAYMENT
By placing an order, you make an offer to purchase our products and services at the prices indicated. All orders are subject to acceptance by Pizza Bob’s. Payment must be made at the time of ordering using one of the accepted payment methods displayed at checkout.
PRICING AND PROMOTIONS
Prices listed on our online application may differ from prices available in-store or through other ordering methods. For example, this typically happens with third-party ordering and delivery platforms (they charge higher rates for profit). Promotional offers and discounts may have specific terms and conditions and are subject to change.
DELIVERY AND COLLECTION
Delivery: We aim to deliver your order promptly to the address specified at the time of purchase. Delivery times are estimates and delivery service quality may vary due to factors beyond our control.
Take-Out/Pickup: If you choose to pick up your order, it will be available at our listed business address during normal business hours. Exceptions shall not be made if orders are not collected prior to close of business.
Failed Delivery: If you are not available to receive the delivery at the specified address and time, we reserve the right to retain the payment as compensation for our efforts.
CANCELLATION AND REFUNDS
Once an order is placed, it cannot be modified or canceled. If you have concerns about your order, please contact us directly. Refunds are issued at our discretion.
CHARGEBACKS AND PAYMENT DISPUTES
You agree to contact us in writing prior to initiating any chargeback or payment dispute with your bank or card issuer. In the event of a dispute, we will make every effort to resolve the issue promptly. Unauthorized chargebacks may result in the suspension of your access to Pizza Bob’s goods and services and further legal action to recover any amounts owed, including any court fees, legal fees, and other associated fees and expenses.
SMS TERMS AND CONDITIONS
Program Description
SMS messaging is used for client support communications, technical assistance, service alerts, and account notifications. Promotional or marketing messages are not sent.
Opt-In
Users opt in by providing their phone number during account setup, submitting a support request, or otherwise consenting to receive SMS communications.
Message Frequency
Message frequency varies based on account activity and support needs.
Message & Data Rates
Message and data rates may apply depending on your mobile carrier plan.
Opt-Out Instructions
Reply STOP to unsubscribe from SMS communications. Reply HELP for assistance. Opt-out requests are processed immediately.
Carrier Disclaimer
Supported by major U.S. carriers. Delivery is not guaranteed and may be affected by carrier or device limitations.
Privacy Reference
For more information about how we collect and protect your data, please refer to the Privacy Policy below.
INTELLECTUAL PROPERTY
All content on our online application, including text, graphics, logos, and images, is the property of Pizza Bob’s or our licensors and is protected by applicable intellectual property laws. Unauthorized use of any content is prohibited.
LIMITATION OF LIABILITY
To the fullest extent permitted by law, Pizza Bob’s shall not be liable for any direct, indirect, incidental, special, or consequential damages arising from your use of our services. This includes, but is not limited to, damages for loss of profits, data, or other intangible losses.
GOVERNING LAW AND DISPUTE RESOLUTION
These Terms are governed by the laws of the State of Michigan. Any disputes arising from these Terms or your use of our services will be subject to the exclusive jurisdiction of the 15th Judicial District Court located in Ann Arbor, MI.
CONTACT INFORMATION
If you have any questions or concerns about these Terms, please contact:
● Address: 800 S. State St., Ann Arbor, MI 48104
● Phone: 734-665-4517
PRIVACY POLICY
Effective Date: 2/25/23
Pizza Bob’s (“we,” “us,” or “our”) is committed to protecting the privacy and security of our customers. This Privacy Policy explains how we collect, use, and safeguard information when you interact with our website, services, and SMS client support communications.
INFORMATION WE COLLECT
Information You Provide: We collect information that you voluntarily provide to us when placing an order or contacting us. This includes your name, business name, phone number, email address, account, order, transaction information, and support request details.
Automatically Collected Information: We collect information on how you access and use our website. This includes your IP address, browser type, device information, pages visited, and service usage data.
SMS Messaging Data: We collect information including mobile phone number, message content, and timestamps.
USE OF INFORMATION
We use your information to:
● Process and fulfill your orders.
● Communicate with you regarding your orders or inquiries.
● Send you promotional materials and updates if you have opted to receive them.
● Improve our website and services through analytics.
SMS: Information is used strictly for business operations and service delivery including client support, technical assistance, account notifications, order updates, and service alerts. We do not use SMS messaging for unsolicited marketing.
SMS COMMUNICATIONS & CONSENT
By providing your phone number and opting in, you consent to receive SMS messages related to technical support, account notifications, integration updates, and service alerts. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe or HELP for assistance.
COOKIES AND ANALYTICS
Our website uses cookies to enhance your user experience and Google Analytics to analyze site traffic.
Cookies: Small data files stored on your device to help us remember your preferences.
Google Analytics: Collects anonymous data about site usage. Google does not associate your IP address with any other data held by Google.
You can disable cookies through your browser settings, but this may affect the functionality of our website.
THIRD-PARTY DISCLOSURE/NO SALE OR SHARING INFORMATION
We do not sell, rent, or share personal information with third parties for marketing or promotional purposes. SMS consent data and mobile numbers are never sold or distributed.
We may share your information with trusted third-party service providers, including cloud hosting and SMS delivery platforms, who assist us in operating our website and conducting our business (i.e. delivery providers), provided they contractually agree to safeguard your information.
DATA SECURITY
We implement administrative, technical, and physical safeguards to protect personal information from unauthorized access, alteration, disclosure, or destruction. Information is retained only as long as necessary to provide services and comply with legal obligations.
YOUR CHOICES
Access and Correction: You may request access to or correction of your personal information by contacting kevin@mertechsolutions.com.
Opt-Out: To unsubscribe from promotional emails, click the “unsubscribe” link at the bottom of any of our emails or contact kevin@mertechsolutions.com.
LINKS TO OTHER WEBSITES
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies.
CHILDREN’S PRIVACY
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. We encourage you to review this Policy periodically.
CONTACT US
If you have any questions or concerns about this Privacy Policy or our privacy practices, please contact us:
● Address: 800 S. State St., Ann Arbor, MI 48104
● Phone: 734-665-4517
By using our website and services, you acknowledge that you have read and understand this Privacy Policy and agree to its terms.